Custom Products Shipping & Delivery Policy

Custom Order Processing Timeline

Please note that custom-made products require additional production time before shipping.

Production + Shipping Timeline:

Note: Complex customizations may require additional production time. We will notify you if delays are expected.

Design Approval Process

1. Initial Order Placement – You place your custom order

2. Design Proof Generation – We create a digital proof within 2 business days

3. Client Approval – You review and approve the proof via email

4. Production Begins – Manufacturing starts only after your approval

5. Production Timeline – 5-10 business days from approval date

Important: The production timeline does NOT begin until we receive your final design approval. Delays in approval will delay your order delivery.

Shipping Rates for Custom Products

International rates vary by destination and package weight/dimensions.

Rush Production Service

Need your custom product faster? Add our rush service:

Rush service applies to production time only, not shipping time.

Tracking Your Custom Order

You will receive three important emails:

1. Order Confirmation – Immediately after purchase

2. Design Proof for Approval – Within 2 business days

3. Shipping Confirmation with Tracking – When your order dispatches

To check your order status:

• Log into your account on our website

• Use the tracking link provided in your shipping email

• Contact us at support@yourstore.com with your order number

Customization Limitations & Shipping Restrictions

Size/Weight Restrictions:

• Maximum custom item size: 24" x 24" x 24"

• Maximum weight: 20 lbs

• Larger items may require special shipping arrangements

International Shipping Restrictions:

Some countries have restrictions on:

• Custom textile products

• Items with certain materials

• Products with copyrighted content

Contact us before ordering if you have concerns about your country's regulations.

Returns & Exchanges for Custom Products

Due to the personalized nature of our custom products:

Before Production:

• Design changes: Free within 24 hours of order placement

• Order cancellation: Full refund within 24 hours of order placement

• After 24 hours: 50% refund if production hasn't begun

After Production Has Begun:

• No cancellations or changes accepted

• No returns or exchanges (except as noted below)

Exceptions (Eligible for Return/Exchange):

• Item received is significantly different from approved proof

• Manufacturing defect or damage during shipping

• Wrong item shipped

Return Process for Eligible Items:

1. Contact us within 7 days of delivery

2. Provide photos and description of issue

3. We provide return authorization and address

4. Upon receipt and inspection, we issue refund/replacement

Shipping Damages for Custom Items

If your custom item arrives damaged:

1. Do not discard any packaging materials

2. Take photos of: damaged item, packaging, shipping label

3. Contact us within 48 hours of delivery

4. We will arrange for replacement production

*Note: Replacement of custom items requires new production time (5-10 business days).*

Special Considerations

Holiday Periods:

During peak seasons (November-January):

• Add 3-5 business days to production time

• Order early to ensure holiday delivery

• Check our website for holiday cut-off dates

Bulk Custom Orders (10+ items):

• Contact us for custom quote and timeline

• Staggered shipping available

• Volume discounts may apply

Contact Information

For questions about custom order shipping:

Custom Orders Department:
Email: support@Estarfasion.com
Phone: (44) 777-6868128
Hours: Mon-Fri, 9AM-6PM EST

Regular Shipping Inquiries:
Email: support@Estarfasion.com
Response Time: Within 24 hours

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Policy last updated: [Current Date]
This policy applies to all products marked as "Custom" or "Made to Order" on our website. For standard products, please refer to our Standard Shipping Policy.